SHIPPING & POLICIES
We are proudly made in the USA!
DUE TO THE HIGH DEMAND OF LAELEE DESIGNS BARN DOORS, ORDERS WILL SHIP WITHIN 4-6 WEEKS. INQUIRE NOW firstname.lastname@example.org
All doors are shipped for $99 (per door)
Oversized doors 50" + Ship for $198.
Hardware ships FREE!
Items shipped domestically are shipped via freight
Please be sure the shipping address provided to us is the correct address you want your items shipped to. We are not responsible for incorrect mailing addresses.
Each items is packed with great care as we want your item to get to you in perfect condition. We also choose the best shipping method to try to ensure your item arrives safely. This is normally 3 day priority for hardware and 5-7 day Freight Carrier for large items.
5-7 Business Days. No weekend or holiday delivery. Your order will be secured in a custom shipping crate and shipped via a Freight Carrier. If your delivery address is classified as Residential, the carrier will contact you by phone to schedule a delivery appointment. Please provide your phone number to us upon ordering. Without a delivery appointment the carrier will not deliver to a residential address. Freight Delivery service is “Curbside Delivery”, meaning that service provides delivery to the curb or at the end of your driveway. The customer is responsible for making arrangements (including providing extra manpower) to move your product/order to their final location. The driver is not responsible for transporting products beyond curbside delivery (all though many times they do and are very helpful!). Transit times on freight shipments generally range from 5-7 business days. Delivery dates are all estimates and are subject to change.
It is the customer’s responsibility to inspect their order before signing the delivery receipt. If the customer does not note any damage to the order or accepts the order the customer is then responsible for all shipping back to Laelee Designs. It is the customers responsibility to arrange and pay for shipping back to Laelee Designs if the customer accepts the shipment.
Please note: Customers have the right to refuse shipment if for any reason they feel their order has been damaged in any way. Please note the damage on the delivery receipt whether accepting shipment or refusing shipment.
We do not currently offer International Orders.
We currently offer Benjamin Moore paints and Minwax stain. All colors and variations. However, if there is a custom color from another supplier we will be sure to accommodate your request.
We hand paint all of our doors. We do not spray the doors in a factory. You might see paint strokes close up. But as all our doors are rustic barn doors, we love this look!
If for any reason you decide to cancel a custom size project after you place your order, you have 3 business days to cancel to receive a full refund for total amount paid. Should you choose to cancel after the 3 business day time allowance, we will charge 25% of the total amount. All custom orders ship within 10-15 business days.
Shipping costs on custom doors vary as each of our doors are unique; but if you can provide us with your desired door size and your shipping zip code, we will happily provide you with a shipping cost estimate prior to purchase. If you are in the Long Island area, delivery or pick up can be arranged for a fee.
Changes to dimensions will not be accepted after 5 business days of placing your order. If changes are requested after this time period there may be an additional charge applied depending on the circumstance(s).
Full payment must be received before Laelee Designs will begin working on an order. All orders are fulfilled in the order they are received.
REFUNDS & EXCHANGES
The customer always comes first. If a customer is not happy with a purchase from Laelee Designs, every effort will be made to correct the situation. In the event of damage or mistakes caused by Laelee Designs, parts and labor will be provided at no charge to remedy the problem. Should the customer still prefer a refund, one will be given (minus a 50% processing fee and any shipping costs) provided the refund is requested within 7 days of delivery. ALL SALES ARE FINAL due to the custom nature of our product!
THE BACKSIDE OF THINGS
Below is a photo of the back of our doors(the photo below shows an un-stained raw wood door). We use a plank method, we love this farmhouse chic style. Its adds to the barn door charm! All doors are made in this plank style, unless otherwise noted. Some doors are "smooth surface on back"
SMOOTH BACK SURFACE
If the description for you door says, "smooth back". This will be a smooth surface birch pressure treated wood backing. It will look like a slab door on the back, and we will stain or paint any color you choose. If you would like a photo of the backside we will gladly send.